North Kesteven

We want you to feel proud of the area you live in and make your neighbourhood a great place to be!

So come along and join us for our community cleanup day on Tamer Road on Wednesday 19 February between 10am and 1pm.

We’ll be litter picking and giving the whole area a good tidy up. Our clearance team will also be on hand throughout the day. If you have any household items in your gardens that needs to be removed, please put them out on the street for the team to remove.

Please help us to improve our services by providing us with feedback from the clean up day using the survey below.

Clean Up Day Feedback Survey

We are reminding residents that North Kesteven District Council offer a bulky waste collection service. They remove sofas, washing machines, fridge freezers, mattresses and wardrobes.

The fees for this service are -

Collection of 1-3 items: £37

Collection of 4-6 items: £74

Please use the link below for more information or to arrange a collection

https://www.n-kesteven.gov.uk/bins-waste-recycling/report-or-request-waste-service/extra-refuse-collection-bulky-waste

Residents asked for the low level fencing around the parking bays to be removed. The fencing was broken, rotten and made it difficult for residents to park.

We removed the fencing to make the parking bays more accessible for residents

Before - Broken fencing

After - Fencing removed

What a pleasure this audit was in the autumn sunshine. It's fantastic to see people taking in pride in where they live. Gardens, with the exception of a couple, were all looking neat and tidy. Very little fly tipping to report.

We conducted our regular inspective of the area and issues with fly tipping, litter and condition of communal blocks were highlighted.

Tamer Road - Fly tipping was highlighted at the rear of the houses in the car park area. This is a continuous problem and Acis are arranging regular clearances. We need to know who is fly tipping so we can address the matter with them. Can we ask residents with any information on this to contact us.

Tamer Road Flats (38-54) - We are aware that area at the front of the flats was cleared of rubbish by the residents, however we have noticed rubbish is accumulating again. Residents made an real effort to tidy up the area and we were disappointed to see rubbish accumulating again. Can we ask residents to let us know who is leaving rubbish at the front of the flats.

Tamer Road bin area - Rubbish is being left around the bins in the bin area. Any rubbish that is not placed in the bins provided will encourage vermin. Residents need to make sure that all rubbish is placed in the bins and not left on the floor.

Litter on the green area on Tamer Road - Excessive litter was highlighted on the play area. This land is owned by North Kesteven District Council and we have advised them of this issue. Littering the green areas prevents children from using the space. We've requested that a bin is provided from the Local Authority and asked if they can provide any further assistance on the matter.

Greylees 79-87 Montrose Grove Communal block - Poor condition of the block was highlighted. Household items and door mats left in corridors. We have advised all residents on numerous occasions that no items are to be left in communal areas. Acis will remove and dispose of these items. Floors were dirty and have not cleaned for sometime. Residents are responsible for the cleanliness of the block. If residents would a prefer a cleaner, then please contact us to we can conduct a consultation with residents, however this would incur a service charge.

Peake Close bin stores - Household rubbish is being left in the bin stores and not places in the bins for collection. We also noticed that cardboard boxes were left in the rafters. All household rubbish needs to be placed in rubbish bins. If residents do not have sufficient bins, then'll need to contact the Local Authority. If we continue to clear any rubbish left in the bins store, then we'll recharge residents for future clearances.

Snow Close - We received complaints about children damaging the green areas and leaving personal items around the estate. There were also further complaints regarding the behaviour of residents and their children, which included swearing loudly and playing football late into the evening which was disturbing some residents. In response to this, we have sent a letter to the residents at Snow Close reminding them to be respectful on the estate.

Rubbish is also being left in the car park area. No rubbish is to be left in communal areas, which includes parking bays.

Following several complaints regarding noise nuisance, rubbish issues, abuse of communal areas on Tamer Road, along with our Safer Communities Team we visited our customers to discuss these issues. We are pleased to say that the rubbish issues have been addressed & have mostly been cleared, we are monitoring this on a regular basis. Letters have been delivered to customers to re-iterate that all remaining rubbish is to be cleared, items are not to be left outside of communal blocks, these are a fire risk & has been discussed with our customers. Cleanliness was also an issue that has been addressed & will be monitored. Here at Acis we strive to ensure our customers live in a safe & clean environment & that any issues are dealt with.

We recently noticed that the walls in the communal areas of the flats were looking tired, damaged and in need of freshening up, repairing and cleaning.

In February 2024, we completed paintwork and repairs to the damaged wall. This work was carried out by our Asset Management team.

We've included some pictures below to illustrate the difference that this has made to the flats.

Photos of the communal areas before the paint works were completed:

Photos of the communal areas after the works were completed:

We would love to hear your feedback on this work, just comment below.

Areas of concern raised

We've noticed a few concerns that need to remedied:

• A bench and household items at the front of the flats creates a potential fire risk as this has been used as a smoking area.
• Household items and rubbish left in communal areas and behind walls in the car park including shopping trolleys abandoned creates an untidy feel to the communal spaced.
• There is damaged fencing in the car park that is in need of repair.
• There is non-roadworthy cars in the car park area.

Action taken.

We've taken the below actions to respond to these concerns:

• Residents were asked to relocate the bench or it would be removed. However, the bench has not be relocated. Acis will be removing the bench and items left at the front of the flats.
• All items have been identified to be removed by our clearance team. Residents will be informed that if we continue to remove household items and rubbish then they will be re-charged for the removal of items. Residents will need to contact North Kesteven District Council to request for household items to be disposed of. They can be contacted on https://www.n-kesteven.gov.uk/
• The damaged fence has been reported to our Asset team to either be replaced, repaired or removed.
• Residents have been identified who have non-roadworthy vehicles parked at Tamer Road. They have been informed these vehicles need to be removed as they are not permitted to be parked on Acis land. If they are not removed, then Acis will arrange for removal. Residents can also report non roadworthy vehicles to the DVLA. https://www.gov.uk/report-no-mot