Articles

• Energy advice for Winter

  If you need extra support from your energy supplier

  If you find it hard to deal with your energy supply you could get extra help from your energy companies, such as moving your prepayment meter if you find it difficult to get to or making your call a priority when you contact them.

  You'll normally be able to get priority services from your energy companies if you're disabled or have a long-term health condition. This includes hearing, sight and mental health conditions. Your supplier might also agree to sign you up for priority services if you:

  • Have reached your State Pension age

  • Would struggle to answer the door or get help in an emergency

  • Are recovering from an injury

  • Have no sense of smell, or would struggle to smell gas

  If your situation isn't listed, you might still be able to sign up for priority services for other reasons - for example, if you're recently bereaved.

  You can sign up by going to thepsr.co.uk and entering your postcode - this will provide links to the forms you need to complete for both your gas and electricity supply.

  If you’re struggling to pay your bills

  If you’re struggling to pay your gas and electricity bills, there is help available.

  Speak to your supplier as soon as you can. Your supplier has to help you come to a solution - putting you on a repayment plan that takes into account how much you can afford to pay.

  Getting help to pay your energy bills

  There are a range of support options available if you need help paying your energy bills.

  Look out for:

  • Winter Fuel Payment: This is an annual one-off payment to help you pay for heating during the winter, if you were born on or before 27 June 1960. Most people will receive payments automatically. Check if you need to apply for Winter Fuel Payment on GOV.UK.

  • Warm Home Discount: If you get benefits, you might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You’ll get the payment by 31 March 2027. If you're eligible, you should get paid automatically. Check if you can get the Warm Home Discount on GOV.UK.

  • Cold Weather Payment: If you get certain benefits you might get a Cold Weather Payment when it's very cold. If you're eligible, you'll get paid automatically into the same bank or building society as your benefit payments. Check if you can get a Cold Weather Payment on GOV.UK.

  If you have a prepayment meter

  If you’ve run out of gas or electricity, your energy supplier might add emergency credit to your meter automatically - if they don’t, you should ask for it as soon as you can. You can contact your supplier to find out how to get emergency credit.

  If you run out of emergency credit and are still struggling to top up, some suppliers may be able to give you additional support credit if you ask them.

  You will have to pay any emergency or additional support credit back.

  Check if you can get a fuel voucher

  Your local council might be able to help you get a fuel voucher - find your local council on GOV.UK.

  You'll get the voucher as a code in a letter, text message or email. You can use it to add credit to your gas card or electricity key.

  Make sure you check your fuel voucher to see when it expires, as you might need to use it within 15 days. If you have problems using your voucher, contact the organisation that gave it to you, not your energy supplier.

  If you’re still not sure if you can get a voucher, get help from an adviser.

  Get help to pay off energy debt

  Energy arrears are a ‘priority debt’. Priority debts are debts that can cause serious problems if you don’t do anything about them. If you have more than one debt, find out which debts to pay first.

  If you owe money to your energy supplier, you might be able to get a grant to help you pay off your debt. This could be from your energy company or a charitable trust.

  If you need extra support from your energy supplier

  If you find it hard to deal with your energy supply you could get extra help from your energy companies, such as moving your prepayment meter if you find it difficult to get to or making your call a priority when you contact them.

  You'll normally be able to get priority services from your energy companies if you're disabled or have a long-term health condition. This includes hearing, sight and mental health conditions. Your supplier might also agree to sign you up for priority services if you:

  • Have reached your State Pension age

  • Would struggle to answer the door or get help in an emergency

  • Are recovering from an injury

  • Have no sense of smell, or would struggle to smell gas

  If your situation isn't listed, you might still be able to sign up for priority services for other reasons - for example, if you're recently bereaved.

  You can sign up by going to thepsr.co.uk and entering your postcode - this will provide links to the forms you need to complete for both your gas and electricity supply.

  If you’re struggling to pay your bills

  If you’re struggling to pay your gas and electricity bills, there is help available.

  Speak to your supplier as soon as you can. Your supplier has to help you come to a solution - putting you on a repayment plan that takes into account how much you can afford to pay.

  Getting help to pay your energy bills

  There are a range of support options available if you need help paying your energy bills.

  Look out for:

  • Winter Fuel Payment: This is an annual one-off payment to help you pay for heating during the winter, if you were born on or before 27 June 1960. Most people will receive payments automatically. Check if you need to apply for Winter Fuel Payment on GOV.UK.

  • Warm Home Discount: If you get benefits, you might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You’ll get the payment by 31 March 2027. If you're eligible, you should get paid automatically. Check if you can get the Warm Home Discount on GOV.UK.

  • Cold Weather Payment: If you get certain benefits you might get a Cold Weather Payment when it's very cold. If you're eligible, you'll get paid automatically into the same bank or building society as your benefit payments. Check if you can get a Cold Weather Payment on GOV.UK.

  If you have a prepayment meter

  If you’ve run out of gas or electricity, your energy supplier might add emergency credit to your meter automatically - if they don’t, you should ask for it as soon as you can. You can contact your supplier to find out how to get emergency credit.

  If you run out of emergency credit and are still struggling to top up, some suppliers may be able to give you additional support credit if you ask them.

  You will have to pay any emergency or additional support credit back.

  Check if you can get a fuel voucher

  Your local council might be able to help you get a fuel voucher - find your local council on GOV.UK.

  You'll get the voucher as a code in a letter, text message or email. You can use it to add credit to your gas card or electricity key.

  Make sure you check your fuel voucher to see when it expires, as you might need to use it within 15 days. If you have problems using your voucher, contact the organisation that gave it to you, not your energy supplier.

  If you’re still not sure if you can get a voucher, get help from an adviser.

  Get help to pay off energy debt

  Energy arrears are a ‘priority debt’. Priority debts are debts that can cause serious problems if you don’t do anything about them. If you have more than one debt, find out which debts to pay first.

  If you owe money to your energy supplier, you might be able to get a grant to help you pay off your debt. This could be from your energy company or a charitable trust.

• Lower Manor Residents: Have Your Say!

  Help shape the future of Lower Manor.

  Want to make a difference in your community?

  Fancy a free breakfast? And a chance to chat over a drink? Everyone who attends will also be entered into our monthly prize draw for a £25 Amazon voucher.

  

  Come along and find out more about a Tenants and Residents Association (TARA). They are all about bringing people together to improve the local community. This is a chance to meet fellow local residents, hear how a TARA could support local residents; and discover how you can have a say on the things that matter most in your neighbourhood.

  Whether you'd like to get involved or simply learn more, everyone is welcome.

  
  

  
  

  Help shape the future of Lower Manor.

  Want to make a difference in your community?

  Fancy a free breakfast? And a chance to chat over a drink? Everyone who attends will also be entered into our monthly prize draw for a £25 Amazon voucher.

  

  Come along and find out more about a Tenants and Residents Association (TARA). They are all about bringing people together to improve the local community. This is a chance to meet fellow local residents, hear how a TARA could support local residents; and discover how you can have a say on the things that matter most in your neighbourhood.

  Whether you'd like to get involved or simply learn more, everyone is welcome.

  
  

  
  

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• New Area Service Manager

  Hello,

  Im Jude Calvert and i wanted to introduce myself as being your new Area Service Manager.

  Ive worked for Acis for the last 12 years in various different areas as an Area Service Manager and Estates officer including Sheffield and other places that Acis cover such as Nottingham, Newark and the Chesterfield area.

  I am happy to be back working in Sheffield and committed to building some positive relationships with residents and also other agencies such as the police and council.

  I want to listen to your concerns, and actively look for solutions to build a better community by aiming to ensure that our neighbourhood remains a welcoming place where residents feel supported and valued and ultimately feel safe and want to remain living in.

  Please feel free to contact myself via My Acis or through our Contact Centre if you would like to chat or come and speak to me if you see me out on the area.

  Hello,

  Im Jude Calvert and i wanted to introduce myself as being your new Area Service Manager.

  Ive worked for Acis for the last 12 years in various different areas as an Area Service Manager and Estates officer including Sheffield and other places that Acis cover such as Nottingham, Newark and the Chesterfield area.

  I am happy to be back working in Sheffield and committed to building some positive relationships with residents and also other agencies such as the police and council.

  I want to listen to your concerns, and actively look for solutions to build a better community by aiming to ensure that our neighbourhood remains a welcoming place where residents feel supported and valued and ultimately feel safe and want to remain living in.

  Please feel free to contact myself via My Acis or through our Contact Centre if you would like to chat or come and speak to me if you see me out on the area.

• Lower Manor Audit July 2026

  • The audit was carried out across the week commencing the 13th July.
  • During the audit blocks of flats and communal areas were checked for repairs/items left in communal areas, things that could be improved in general and other tenancy related matters and concerns.
  • Areas where Acis cover for Grounds Maintenance were audited and checked.
  • Untidy gardens were noted.
  • Any repairs were reported on the day.

  
  

  

  Following on from the audit

  
  

  • We have contacted residents where untidy gardens have been highlighted. We are working with our residents to ensure gardens are kept maintained.
  • We are aware that some of our residents are elderly and may need some assistance with managing their gardens.
  • Sheffileld does have a garden pledge scheme which does support residents who have no one in their family to help or that are prevented from doing their garden due to a disability.
  • Liaison with Grounds Maintenance to ensure areas were kept short and free of litter and flytipping.

  
  

  Things that residents can help with

  • Remember you are entitled to a 1 bulky waste collection a year through Veolia for up to 12 items.
  • Please see below link
  • https://www.sheffield.veolia.co.uk/collections/bulky-item-collection-service

  
  

  • Please ensure if you live in a flat that you dont leave things in the communal areas both inside and outside as this is a fire risk and health and safety issue.

  
  

  • The audit was carried out across the week commencing the 13th July.
  • During the audit blocks of flats and communal areas were checked for repairs/items left in communal areas, things that could be improved in general and other tenancy related matters and concerns.
  • Areas where Acis cover for Grounds Maintenance were audited and checked.
  • Untidy gardens were noted.
  • Any repairs were reported on the day.

  
  

  

  Following on from the audit

  
  

  • We have contacted residents where untidy gardens have been highlighted. We are working with our residents to ensure gardens are kept maintained.
  • We are aware that some of our residents are elderly and may need some assistance with managing their gardens.
  • Sheffileld does have a garden pledge scheme which does support residents who have no one in their family to help or that are prevented from doing their garden due to a disability.
  • Liaison with Grounds Maintenance to ensure areas were kept short and free of litter and flytipping.

  
  

  Things that residents can help with

  • Remember you are entitled to a 1 bulky waste collection a year through Veolia for up to 12 items.
  • Please see below link
  • https://www.sheffield.veolia.co.uk/collections/bulky-item-collection-service

  
  

  • Please ensure if you live in a flat that you dont leave things in the communal areas both inside and outside as this is a fire risk and health and safety issue.

  
  

• Grounds Maintenance Year Review

  As the financial year has come to an end we wanted to share with you the amazing work our grounds maintenance contractors MKS have produced this year and some of the projects they have completed throughout the Lower Manor.

  Engagement

  The friendly team have been approachable and happy to help on a regular basis receiving many compliments from residents.

  From working with residents at Danebrook Gardens helping where needed with the communal garden to giving those on the garden pledge a hand with their gardens the team have got involved and become a part of the Lower Manor community.

  Fly Tip Clearance

  As you may have noticed, fly tipping is an increasing issue across the UK including this area too. The hard work of the clearance team at MKS has meant the Lower Manor keeps tidy and clear of rubbish and fly tipping ensuring your area remains a clean and nice place to live.

  Cutting Season

  From grass cutting and hedge strimming to tree pruning and felling the work of our contractors this year have meant standards have not slipped and growth has been kept to a minimum.

  The felling of unsafe and damaging trees on Normancroft Way is a prime example of the improvement works MKS have carried out this year and help to ensure our streets remain safe and hazard free.

  Big Projects

  Just like Acis, MKS are not afraid of a big project and over the past year they have been involved in transforming some areas of the Lower Manor.

  The works at Bonsall Lane removing fly tipping and clearing the lane to make it safe and usable have significantly improved this road.

  Motehall Place and Walk have seen a major revamp with the cutting back of the overgrowth and fly tipped bushes opening up this space for those in the area to feel safe and enjoy the green space of Motehall again.

  The flower bed improvements scattered across the Lower Manor have also helped to improve the aesthetic of the Lower Manor clearing them of the overgrowing vegetation and replacing them with easy on the eye wood chippings.

  Next Year

  Looking into the next year MKS will continue to be a warm and welcoming part of the community and continue their work with more big projects lined up aiming to improve the Lower Manor.

  As the financial year has come to an end we wanted to share with you the amazing work our grounds maintenance contractors MKS have produced this year and some of the projects they have completed throughout the Lower Manor.

  Engagement

  The friendly team have been approachable and happy to help on a regular basis receiving many compliments from residents.

  From working with residents at Danebrook Gardens helping where needed with the communal garden to giving those on the garden pledge a hand with their gardens the team have got involved and become a part of the Lower Manor community.

  Fly Tip Clearance

  As you may have noticed, fly tipping is an increasing issue across the UK including this area too. The hard work of the clearance team at MKS has meant the Lower Manor keeps tidy and clear of rubbish and fly tipping ensuring your area remains a clean and nice place to live.

  Cutting Season

  From grass cutting and hedge strimming to tree pruning and felling the work of our contractors this year have meant standards have not slipped and growth has been kept to a minimum.

  The felling of unsafe and damaging trees on Normancroft Way is a prime example of the improvement works MKS have carried out this year and help to ensure our streets remain safe and hazard free.

  Big Projects

  Just like Acis, MKS are not afraid of a big project and over the past year they have been involved in transforming some areas of the Lower Manor.

  The works at Bonsall Lane removing fly tipping and clearing the lane to make it safe and usable have significantly improved this road.

  Motehall Place and Walk have seen a major revamp with the cutting back of the overgrowth and fly tipped bushes opening up this space for those in the area to feel safe and enjoy the green space of Motehall again.

  The flower bed improvements scattered across the Lower Manor have also helped to improve the aesthetic of the Lower Manor clearing them of the overgrowing vegetation and replacing them with easy on the eye wood chippings.

  Next Year

  Looking into the next year MKS will continue to be a warm and welcoming part of the community and continue their work with more big projects lined up aiming to improve the Lower Manor.

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• Flower Bed Improvements

  As you may have seen the flower beds have undergone a new look to improve their style and appearance helping to improve the local aesthetic.

  They have been cleared and replaced with wood chippings providing a much more eye pleasing and better environment which we hope you will love.

  As you may have seen the flower beds have undergone a new look to improve their style and appearance helping to improve the local aesthetic.

  They have been cleared and replaced with wood chippings providing a much more eye pleasing and better environment which we hope you will love.

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• Litter Pick Day Success 06/03/2026

  

  On Friday 6th March our lovely Neighbourhoods team litter picked round the Lower Manor for a day of action.

  The improvements to these green areas and streets have cleaned and cleared them ready for the spring and summer months for you to enjoy the outdoor spaces.

  It was great to see members of the community interacting with our team while on the estate and we hope the day has had a positive impact in the Lower Manor.

  

  
  

  On Friday 6th March our lovely Neighbourhoods team litter picked round the Lower Manor for a day of action.

  The improvements to these green areas and streets have cleaned and cleared them ready for the spring and summer months for you to enjoy the outdoor spaces.

  It was great to see members of the community interacting with our team while on the estate and we hope the day has had a positive impact in the Lower Manor.

  

  
  

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• Community Litter Pick Day- 6th March 2026

  On Friday 6th March join us for a day of action!

  Starting at 10am our friendly team will be out and about on and around the Lower Manor so feel free to come and say hello.

  We will be litter picking around the community, starting on Castlebeck Avenue's large green spaces, then moving around throughout the day towards Normancroft Walk, continuing through Normancroft and finishing on Alison Crescent.

  It promises to be a great day of improvements for your communal green areas in preparation for the spring and summer months.

  

  On Friday 6th March join us for a day of action!

  Starting at 10am our friendly team will be out and about on and around the Lower Manor so feel free to come and say hello.

  We will be litter picking around the community, starting on Castlebeck Avenue's large green spaces, then moving around throughout the day towards Normancroft Walk, continuing through Normancroft and finishing on Alison Crescent.

  It promises to be a great day of improvements for your communal green areas in preparation for the spring and summer months.

  

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• East Lac Public Meeting

  Sheffield City Council – East Local Area Committee Public Meeting

  

  Date & Time: Wednesday February 11^th, 2:15pm – 5:00pm
  Venue: Arbourthorne Social Centre, 550 East Bank Road, Arbourthorne, Sheffield, S2 2AL

  Residents are invited to take part in the East Local Area Committee Public Meeting and meet their local Councillors.

  Join the discussion on the Springs Leisure Centre redevelopment and emerging ward issues that matter to your community.

  Free food and refreshments will be provided.

  Agenda: Agenda for East Local Area Committee on Wednesday 11 February 2026, 3.00 pm | Sheffield City Council

  Sheffield City Council – East Local Area Committee Public Meeting

  

  Date & Time: Wednesday February 11^th, 2:15pm – 5:00pm
  Venue: Arbourthorne Social Centre, 550 East Bank Road, Arbourthorne, Sheffield, S2 2AL

  Residents are invited to take part in the East Local Area Committee Public Meeting and meet their local Councillors.

  Join the discussion on the Springs Leisure Centre redevelopment and emerging ward issues that matter to your community.

  Free food and refreshments will be provided.

  Agenda: Agenda for East Local Area Committee on Wednesday 11 February 2026, 3.00 pm | Sheffield City Council

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• Water Support Scheme

  Did you know that if you are on a low income you can apply for the Water Support Scheme. Your income will be assessed and if you qualify your weekly water charge could be reduced by up to 50%

  Please contact us for more details

  Did you know that if you are on a low income you can apply for the Water Support Scheme. Your income will be assessed and if you qualify your weekly water charge could be reduced by up to 50%

  Please contact us for more details

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