Allocations Policy Review

Thank you to everyone who took part in our survey and gave their feedback.

The Allocations Policy Review received 83 responses. You told us that we have;

  • Strong support for prioritising applicants based on housing need, particularly where health issues, disability, homelessness, domestic abuse, overcrowding, or safeguarding concerns exist
  • Customers also supported helping existing tenants move when their circumstances change, especially where a move would improve wellbeing or make better use of housing stock
  • Respondents felt that previous tenancy conduct, including anti-social behaviour, rent arrears, and property neglect, should be considered when assessing applications
  • Some also raised overcrowding and under-occupation as factors.
  • Overall, the feedback supported a fair, needs-based approach that balances individual circumstances with the creation of safe and sustainable communities

In response to this feedback, the revised policy confirms that:

  • Requests for management moves will follow the relevant local authority's Choice Based Lettings priority criteria
  • Any move outside the normal process must be supported by appropriate evidence
  • Overcrowding and under occupation are taken into account and considered within our Management Transfer Procedure
  • The policy includes provisions for transfers and management moves to help ensure homes are used effectively and meet customers' needs
  • The policy allows management move requests to be considered where a move would improve a person's health, welfare or wellbeing
  • The policy continues to allow management moves where there is an urgent risk and supports the creation of safe and sustainable communities
  • We have strengthened our approach to adapted properties by prioritising applicants who require those adaptations
  • The policy sets out how rent arrears and housing-related debts will be assessed, while allowing flexibility in exceptional circumstances
  • The policy clearly sets out circumstances where applications may be refused to help protect existing customers and communities


....................................................................................................................................................




Here at Acis we regularly review all our policies to ensure we are offering the right service to our customers.We need your help to review our Allocations Policy, to do this we need your feedback.The 3 main things we would like to consult on are;



    • When should we use management moves
    • How should we prioritise management moves
    • When should we look to refuse a housing application

Thank you to everyone who took part in our survey and gave their feedback.

The Allocations Policy Review received 83 responses. You told us that we have;

  • Strong support for prioritising applicants based on housing need, particularly where health issues, disability, homelessness, domestic abuse, overcrowding, or safeguarding concerns exist
  • Customers also supported helping existing tenants move when their circumstances change, especially where a move would improve wellbeing or make better use of housing stock
  • Respondents felt that previous tenancy conduct, including anti-social behaviour, rent arrears, and property neglect, should be considered when assessing applications
  • Some also raised overcrowding and under-occupation as factors.
  • Overall, the feedback supported a fair, needs-based approach that balances individual circumstances with the creation of safe and sustainable communities

In response to this feedback, the revised policy confirms that:

  • Requests for management moves will follow the relevant local authority's Choice Based Lettings priority criteria
  • Any move outside the normal process must be supported by appropriate evidence
  • Overcrowding and under occupation are taken into account and considered within our Management Transfer Procedure
  • The policy includes provisions for transfers and management moves to help ensure homes are used effectively and meet customers' needs
  • The policy allows management move requests to be considered where a move would improve a person's health, welfare or wellbeing
  • The policy continues to allow management moves where there is an urgent risk and supports the creation of safe and sustainable communities
  • We have strengthened our approach to adapted properties by prioritising applicants who require those adaptations
  • The policy sets out how rent arrears and housing-related debts will be assessed, while allowing flexibility in exceptional circumstances
  • The policy clearly sets out circumstances where applications may be refused to help protect existing customers and communities


....................................................................................................................................................




Here at Acis we regularly review all our policies to ensure we are offering the right service to our customers.We need your help to review our Allocations Policy, to do this we need your feedback.The 3 main things we would like to consult on are;



    • When should we use management moves
    • How should we prioritise management moves
    • When should we look to refuse a housing application
  • CLOSED: This survey has concluded. Thank you to everyone who took part.

    Allocations Policy Survey

    The 3 main things we would like to consult on are;

    1. When should we use management moves
    2. How should we prioritise management moves
    3. When should we look to refuse a housing application
Page last updated: 29 Sep 2026, 01:33 PM