Service Standards Review

Thank you to everyone who took time to provide us with feedback on the content of our Service Standards; we have listened to your feedback and have now implemented these changes in our new document shared on the right hand side of this page.

Your feedback also included how our Service Standard document looked; you said you wanted it to be brighter, clearer and easy to read and understand.

Before we share our Service Standards on our website, we would love to have your final thoughts on it, please have a look at the attached document and answer the questions below.

Thank you!