We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Thank you to everyone who took time to respond to our Service Standards Review, this was to review the overall look of the document and to establish if customers believed it was set out in a clear and easy to understand way.
Overall within the review of our Service Standards Review we received 172 responses and found that customers generally considered;
Service Standards to be clear and easy to understand.
Feedback was predominantly positive, with only one respondent indicating that the standards were unclear.
The main improvement themes related to providing clearer guidance on permissions, addressing concerns about communal area cleaning, and ensuring customers receive a responsive and helpful service.
Overall, the results suggest the current Service Standards are understandable, but there are opportunities to strengthen communication around service delivery expectations.
After several consultations with customers on content and overall look and design, our new Service Standards document will be shared with customers shortly via our website.
Thank you to everyone who took time to provide us with feedback on the content of our Service Standards; we have listened to your feedback and have now implemented these changes in our new document shared on the right hand side of this page.
Your feedback also included how our Service Standard document looked; you said you wanted it to be brighter, clearer and easy to read and understand.
Before we share our Service Standards on our website, we would love to have your final thoughts on it, please have a look at the attached document and answer the questions below.
Thank you!
Thank you to everyone who took time to respond to our Service Standards Review, this was to review the overall look of the document and to establish if customers believed it was set out in a clear and easy to understand way.
Overall within the review of our Service Standards Review we received 172 responses and found that customers generally considered;
Service Standards to be clear and easy to understand.
Feedback was predominantly positive, with only one respondent indicating that the standards were unclear.
The main improvement themes related to providing clearer guidance on permissions, addressing concerns about communal area cleaning, and ensuring customers receive a responsive and helpful service.
Overall, the results suggest the current Service Standards are understandable, but there are opportunities to strengthen communication around service delivery expectations.
After several consultations with customers on content and overall look and design, our new Service Standards document will be shared with customers shortly via our website.
Thank you to everyone who took time to provide us with feedback on the content of our Service Standards; we have listened to your feedback and have now implemented these changes in our new document shared on the right hand side of this page.
Your feedback also included how our Service Standard document looked; you said you wanted it to be brighter, clearer and easy to read and understand.
Before we share our Service Standards on our website, we would love to have your final thoughts on it, please have a look at the attached document and answer the questions below.
