Help us to develop our customer feedback reports

Thank you to everyone who shared their feedback through our survey.

62 customers responded to our short survey covering what areas you felt we should be reporting on and whether there were any other ways to hear the customers voice.

Customers told us they want our ‘You Said, We Did’ reports to reflect feedback from a wide range of sources,

• particularly complaints, compliments, satisfaction surveys and suggestions shared during everyday contact with Acis
• Respondents highlighted the importance of showing how feedback has led to real service improvements and asked for more direct communication, greater visibility of actions taken, and additional ways to share their views
• Overall, customers want clear evidence that their feedback is listened to, acted upon, and communicated back to them

Customers suggested other ways to hear their voice, including;

• An online suggestion box through the My Acis Portal
• Feedback gathered during tenancy visits and sign-up reviews
• Capturing feedback when customers leave or transfer tenancy
• Allowing family members, appointees and professionals to give feedback on a customer's behalf

As a result of the feedback, we have introduced a new way of reporting performance to our Board, as well as creating clearer and more engaging ways to share our performance and targets with customers.

We will be sharing the ways you have shaped and influenced our services on the home page of the Your Voice platform, as well as on our Social Media channels.

...........................................................................................................................

We are looking at how we share feedback about what customers are telling us, and how this is shaping our services.

We would like your thoughts on how we best do this. Your views will help us improve our You Said We Did reports so you can clearly see the difference it makes.

Please take the survey below and let us know your thoughts and feedback.

Thank you!