Customer Focus Groups

Welcome to our Customer Focus Groups space, here you can find out more about our groups, how you can get involved and can also find out the topics we have been discussing and what our customers are telling us.

Our Customer Focus Groups meet every 2 months alongside our Customer Engagement Coordinator and Customer Experience Manager, and where possible, an Area Service Manager will also attend.

As part of a Customer Focus Group, you will review and scrutinize the services you receive. We want to know what experience you have of the services you receive, what has gone well? What hasn't gone so well? How could we build on, shape and improve these services for the future? Do you have any recommendations and suggestions to make?

Keep an eye on the key dates section on the side of this page to find out when the next Customer Focus Groups are.

If you would like to attend please let us know by Clicking Here or just pop along to one of the meetings listed under the key dates section.

If you are interested in getting involved but can't make one of our focus groups let us know by Clicking Here where and how you'd like to have your say!

We look forward to meeting you at one of our Customer Focus Groups soon!

Welcome to our Customer Focus Groups space, here you can find out more about our groups, how you can get involved and can also find out the topics we have been discussing and what our customers are telling us.

Our Customer Focus Groups meet every 2 months alongside our Customer Engagement Coordinator and Customer Experience Manager, and where possible, an Area Service Manager will also attend.

As part of a Customer Focus Group, you will review and scrutinize the services you receive. We want to know what experience you have of the services you receive, what has gone well? What hasn't gone so well? How could we build on, shape and improve these services for the future? Do you have any recommendations and suggestions to make?

Keep an eye on the key dates section on the side of this page to find out when the next Customer Focus Groups are.

If you would like to attend please let us know by Clicking Here or just pop along to one of the meetings listed under the key dates section.

If you are interested in getting involved but can't make one of our focus groups let us know by Clicking Here where and how you'd like to have your say!

We look forward to meeting you at one of our Customer Focus Groups soon!

Page last updated: 28 Apr 2026, 09:23 AM